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Privacy Policy

Effective Date: September 8, 2026

LIVE Clinic and LIVE Dental (“LIVE Clinic,” “LIVE Dental,” “we,” “our,” or “us”) respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we may collect, use, protect, and disclose information submitted through our website, online forms, advertisements, social media platforms, telephone communications, text messaging, and other digital communications.

Information We Collect

When you contact us, request information, or submit an appointment or inquiry form, we may collect information such as:

  • Your name
  • Telephone number
  • Email address
  • Information about the type of medical or dental service you are interested in
  • Information you voluntarily provide in a message or inquiry
  • Other information necessary to respond to your request

We may also receive information you voluntarily submit through third-party platforms, including Facebook and Instagram lead forms.

How We Use Your Information

Information you provide may be used to:

  • Respond to your inquiry
  • Contact you regarding medical or dental services you have expressed interest in
  • Assist with scheduling an appointment
  • Send appointment confirmations, reminders, and service-related follow-up
  • Answer questions about our services, availability, or pricing
  • Improve our website, advertising, and patient communication
  • Comply with applicable legal or regulatory requirements

Submitting an online inquiry does not establish a doctor-patient or dentist-patient relationship.

Phone, Text, and Email Communication

If you provide your telephone number or email address when requesting information or an appointment, we may use that information to respond to your request and communicate with you about the services you expressed interest in.

If you expressly opt in to receive SMS messages from LIVE Clinic or LIVE Dental, we may send text messages related to your care request, scheduling, appointment confirmations, appointment reminders, and other service-related communications. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out and HELP for assistance. Consent to receive text messages is not a condition of receiving medical or dental care.

Please do not use website forms, social media forms, email, text messaging, or other non-emergency digital communication for a medical or dental emergency.

SMS and Mobile Information

Mobile phone numbers, SMS opt-in data, and SMS consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may use service providers that process communications on our behalf solely as necessary to deliver or support our messaging and practice services. Those service providers are not authorized to use your mobile opt-in information for their own marketing purposes.

Advertising and Lead Forms

LIVE Clinic and LIVE Dental may advertise through third-party platforms such as Facebook and Instagram. If you voluntarily submit your information through one of these advertisements or lead forms, we may use the information you provide to contact you regarding your inquiry and assist you with scheduling or obtaining additional information about our services.

Third-party platforms may also collect or process information according to their own privacy policies and terms.

Automated and AI-Assisted Communication

We may use automated technologies, including AI-assisted communication tools, to help answer general questions, provide information about our services, and assist with appointment inquiries and follow-up.

These tools are not a substitute for evaluation, diagnosis, or treatment by a licensed healthcare professional. Do not use automated communication tools for medical or dental emergencies.

How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect the information provided to us. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Sharing of Information

We do not sell your personal information.

We may share information with service providers that assist us in operating our website, communications, scheduling, advertising, or other business functions when reasonably necessary to provide those services and subject to applicable safeguards. We may also disclose information when required by law.

Healthcare Privacy

Certain information collected once you become a patient may be considered protected health information and may be subject to additional protections under applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Our handling of protected health information is governed by our applicable Notice of Privacy Practices and healthcare privacy policies.

Children’s Privacy

Our website and advertising are intended for adults seeking healthcare or dental services for themselves or their families. We do not knowingly use our website or advertising to solicit personal information directly from children without appropriate authorization.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

LIVE Clinic / LIVE Dental
7309 US Highway 80
Hope Hull, AL 36043
Phone: (334) 741-2414
Email: support@liveclinic.org